REPAIRS

If your product is not covered by a warranty, we can offer alternative options to prolong the life of your product. We (The Tent Guys) as a company use LSR for all of our repairs and replacements. Please email thetentmen@rocketmail.com with details of the repair or replacement parts you require, clearly stating where the damage is and giving as much detail as possible, a photo would be very helpful, we will then contact the manufacturer of the product with your complains and pictures and be advised by them. For replacement poles please give as much detail as you can, and if possible the year / code of your product. Products have a code identity label on the inner or swing tag starting with TEC, TED or similar.

WARRANTY

All products are designed and manufactured to the highest quality standards. Correct care combined with our high standards of quality will keep your product in good working condition for as long as possible. However, it is almost inevitable that with regular usage, your tent will need some care and attention, perhaps a repair or replacement parts at some point. Firstly, it is important to establish whether your product can be repaired or replaced under warranty. All outdoor products suffer from some sort of "wear and tear", with the vagrancies of the weather and with the unpacking and packing way (particularly of tents). As a guide the following damage is not covered by your warranty:

TENTS

• General wear & tear over extended use.
• Flaws in the fabric, if caused by excessive wear.
• Leaking through fabric if it is suffering from UV degradation (Often leaking fabric is in fact condensation on the inside of the fabric).
• Leaking through seams if the there has been excessive abrasion of the seams or the seam sealant tape.
• Broken zips if caused by forcing, jamming or improper use.
• Seams coming apart if caused by over tensioning / stretching
• Broken buckles if they have been subjected to undue force or abrasion.
• Broken carry / roller bag if they are over loaded, used for carrying other items or used as a toy.
• All Pole breakages- these are treated as “fair wear & tear”.
• Collateral damage from a pole breakage.
• UV degradation.
• Condensation, usually caused by lack of ventilation.
• Commercial use by rental companies, use by youth groups (Scouts, Guides, BB, DOE) etc.

SLEEPING BAGS

• General wear & tear over extended use.
• Flaws in the fabric, if caused by excessive wear.
• Broken zips if caused by forcing, jamming or improper use.
• Seams coming apart if caused by over tensioning / stretching.
• Broken buckles if they have been subjected to undue force or abrasion.
• Draw cord pulled out due to undue force.
• Broken / failure in the stuff bag due to undue force.
• Reduced loft of filling.
• Commercial use by rental companies, use by youth groups (Scouts, Guides, BB, DOE) etc.